Below are the answers to some of the questions travelers seek answers for, we hope these answer most of your questions, if not, our live support team is available and ready to assist you right now. Our help center page also has relevants information that are very useful.
Yes. LIVE FOLKS maintains two separate liability insurance policies. The first is mandatory under Panamanian law and required by the Panama Tourism Authority (ATP) for licensed tour operators. In addition, LIVE FOLKS has voluntarily acquired an additional General Liability Insurance, which is not legally required, as part of best business practices to further protect travelers and business partners, including travel agents, wholesalers, and outbound tour operators.
Please note that LIVE FOLKS’ liability insurance does not replace personal travel insurance. We strongly recommend that all travelers obtain their own comprehensive travel insurance covering medical expenses, trip cancellation, and other unforeseen events.
Turn your next trip into a memorable group adventure with LIVE FOLKS. While our shared tours are kept intimate — limited to just 10 travelers — larger parties can enjoy the full experience privately.
Book a Private Group Tour for your friends, family, or team of 10+ participants and unlock exclusive savings from 5% to 25%, depending on your group size. Enjoy the same expert guides, immersive experiences, and premium service — all tailored just for your group.
Contact our Customer Care team to create your personalized itinerary and secure your special group rate today!
At LIVE FOLKS, your travel plans are our priority. We offer Guaranteed Departure on all Day Tours available online on our website, meaning your experience will run even with the smallest number of participants. If you happen to be the only traveler booked on a particular date, your shared tour will be automatically upgraded to a Private Tour at no extra cost. Once booked, your tour is confirmed no minimum group size is required. We take pride in delivering Panama´s reliable, worry-free travel experiences and we deeply value the time and efforts travelers invest in researching the best experiences. With our unwavering commitment excellent services and delivering as promised we’ll never let your time be spent in vain and efforts to go to waste with last-minute cancellations, except in cases of force majeure when unforeseen circumstances make it impossible to operate or reschedule safely. Your adventure is guaranteed to go as planned most of the time and With LIVE FOLKS, your travel plans are always in trusted hands.
Important
This benefit only applies to Direct Bookings only and it does not extend to bookings made on a Third-Party Travel Platform.
We guarantee Free Cancellation.
You may cancel your booking at any time for any reason through the Manage booking feature or through customer care. To receive a Full refund kindly cancel 48 hours before the booked date. In the rare event that we are unable to operate the tour due to unforeseen circumstances or force Majeure and it is not possible to reschedule for a convenient date, we will issue you a hundred (100) percent refund, guaranteed.
Besides everything we consider that sets us apart from the competition, five things are key ingredients of our success based on previous travelers reviews:
We offer the best deals possible making sure you get to enjoy our tours without concerning yourself with the details of what is needed to pay extra later. Our tours price include the following:
As of right now, travelers can make a booking using a Visa or Master Card or use Paypal
No, we do not directly store payment information or process payments, instead, we use 2 different Payment gateways to process all of our online transactions. We work with Authorize.net a subsidiary of VISA to process Visa and Mastercard payments and we work with Paypal to accept payments through Paypal using an email or a preferred credit or debit card. Customers choose their preferred method of payment on the checkout page.
Our goal is to offer the best local experience nation wide to make your trip count, do more in less time. Starting by limiting the number of participants of shared group tours to 10, include more site or attractions in one tour without it being overwhelming, well-paced with no rush. Every body gets to interact with the tour guide as often as possible by asking questions and most importantly, our tours are, highly educational, fun, entertaining, interactive, joyful and UPBEAT.
We prioritize Quality Tours and Unique experiences more than anything else, our shared group tours are limited to 10 participants at once.
We understand that unforeseen situation arise all the time and travelers are not exempt to that and any situation might occur while traveling abroad and that is a major concern. We believe that is important to work hand in hand with our customer to handle their specific last minute emergencies /changes on a case to case basis and provide the right solution accordingly.
We will not transfer your personal information to any third party without seeking your consent, except in limited circumstances as described below:
Analytics
We require such third party’s to use the personal information we transfer to them only for the purpose for which it was transferred and not to retain it for longer than is required for fulfilling the said purpose.
We may also disclose your personal information for the following: (1) to comply with applicable law, regulation, court order or other legal process; (2) to enforce your agreements with us, including this Privacy Policy; or (3) to respond to claims that your use of the Service violates any third-party rights. If the Service or our company is merged or acquired with another company, your information will be one of the assets that is transferred to the new owner.
Yes, absolutely, travelers are allowed to make changes to their booking directly at no cost without the need to contact our customer care team first. Through the Mange booking available available on the electronic booking receipt, travelers can make the following changes to their bookings:
All changes are possible as long changes are made before the cancellation window is still current.
Yes, we take last minute booking, however, a last minute booking must be made at least 17 hours before the booked date. Because our operation group must coordinate pick-up effeciently to always be on time at each pick-up point and assign the right transportation depending of the group size to make better use of our resources.
Yes, absolutely, we limit the group size to 10 people per shared group tours mixed with different parties or bookings. However, once you are part of the same group and every one knows each other you can book a private group tour for your party alone of 10+ participants. You will be offered a lower group price then the one published on our website most of the time a discount percenntage from 5 to 25% depending on the actual group size. To obtain such benefits you must contact our customer care team to book your tours
Yes, absolutely, we limit the group size to 10 people per shared group tours mixed with different parties or bookings. However, once you are part of the same group and every one knows each other you can book a private group tour for your party alone of 10+ participants. You will be offered a lower group price then the one published on our website most of the time a discount percenntage from 5 to 25% depending on the actual group size. To obtain such benefits you must contact our customer care team to book your tours.
