Buyer Protection Policy (Tours & Experiences)
Unlike most third-party platforms, which protect services delivered by external providers, we stand directly behind our own tours and experiences. We are confident that every service is delivered as advertised, and we back that commitment with our own Buyer Protection Policy. All bookings are protected against no-show on our part and against tours that are significantly different from what was advertised. We are known for our punctuality, we wait for our customers, not the other way around.
If we fail to deliver the service or there is a material discrepancy, you may be eligible for a full or partial refund upon review. Claims must be submitted through our Resolution Center within 5 days of the scheduled tour date and supported by relevant documentation. Each case is assessed fairly, with resolutions that may include a refund, rescheduling, or credit.
This policy does not cover no-shows by the customer, late arrivals, or minor differences that do not affect the overall experience. In circumstances beyond our control, alternative arrangements or credit may be offered. Fraudulent or abusive claims will not be honored.
By booking with us, you agree to these terms designed to ensure a transparent and reliable experience.
