Buyer protection is an essential aspect of our travel agency, it has become increasingly important to ensure that consumers are protected from fraudulent travel actitivies and bad business practices.

We have high standards and love good things when we travel anywhere, therefore, we have adopted the same philosophy as one of our business best practices, treat others like we want to be treated. Do unto others as you would have them do unto you! We firmly believe we have earned our customers money after providing them with an impeccable experience and wining their trust by delivering the exact tours or services that they booked and beyond.

We want to always make sure; you get what paid for, not similar, not close to but exactly what you paid for. We consider when you book our tours and services, we have only earned a percentage of the booking fees the rest is earned on the day we provide the tour or services, that means we don’t take our customers for granted and we will not earned your investment with first working for it exactly how we proposed or advertised it online. We show up early, so you don’t have to wait, and we stay late if necessary due to traffic issues and other unforeseen circumstances.

Personal Information

If don’t see the padlock on the navigation bar, this mean you are not on our website, we take consumer protection very seriously, we  used encryption to protect your  browsing  experience and data. We do not keep or store customers data on our website and server.

Credit Card Information

Your credit card information hay many layer of security and encryption and we PCI compliant.

Booking Protection

We guarantee that are tours and services are protected against malpractice and it is our firm commitment to provide to our customers the tours and services they booked as described. We understand at some point there can be human error to be rectified promptly if any, our customers may manifest their displeasure or discontentment via email for our management to review and to provide a prompt solution.

If a customer claim that the tour or services was not rendered as advertised at the time of booking or we showed up late, or we were nowhere to be seen at all to for pick-up, the lead traveler, the customers may open a dispute via email and ask for a compensation of some sort, including monetary compensation or a refund depending on the circumstances