To file a claim, report an issue, declare a lost item, or request a partial or full refund, a Support Ticket must be submitted with complete and accurate information, supporting evidence may be required. Submission does not constitute acceptance of any claim. All claims must be submitted on the same day of the incident and no later than five (5) calendar days after the completion of services. Late claims will not be accepted or reviewed.
Lost or forgotten items must be reported immediately (within minutes or a few hours). No liability is assumed for lost items under any circumstances.
For bookings made through a third party (including OTAs or any entity paid directly), all refund requests must be submitted to that provider. We do not process refunds for such bookings.
