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7/7 Customer Care and Support

Enhancing the Travel Experience.

We are the not just a travel agency / Tour Operator /DMC, we are the reliable friend that is there for you all along your journey 7 days a week from 9:00 a.m. to 11:00 p.m. we are your best travel partner taking care of your travel needs from A to Z and above 100%.

Clear Communication set higher and clearer Expectations.

At Live Folks, we understand that exceptional customer support is the backbone of any successful business. providing top-notch customer support is essential in keeping our customers happy and satisfied. When people travel, they often face various challenges and unexpected situations. Travelers may face many difficulties such as flight delayed, reschedule, and cancelled or a last-minute emergency. In these moments, having a reliable and efficient customer support system can make all the difference in turning a potentially negative experience into a positive one, that is where we come in, giving travellers all the necessary supports they need 7 days of the week from 9:00 a.m. to 11:00 p.m.

Here are just a few reasons why we are your best travel partner.

Support Channels: Our team is available via email, WhatsApp chats, Phone callswhich makes it easier to contact using one these channels. WhatsApp chats, emails over the phone support are available every day from 9:00 a.m. to 11:00 p.m. You may have a different support service available which can be 24 hours depending on the contracted services which would be stated on the terms of services beforehand.

Book Support: If you are ready to book a tour (s) immediately and wish to be assisted by one of our customer cares representatives to go through the booking process for you and send you a secure payment link to pay and confirm your booking. 

Highly Skilled and Multilingual Team: Our customer support agents are not only highly skilled in handling customer queries, but they are also fluent in multiple languages (English, French and Spanish). Language barriers will never be an issue when you reach out to us for support. 

Personalized Service: We believe in treating every customer as an individual with unique needs, therefore you will never get the feeling that we just can’t wait to get rid of you by providing you with random solutions that do not match closely your issues. 

Quick Response Time: We understand that time is of the essence when it comes to customer support. That’s why we prioritize fast response times, ensuring that your questions are answered promptly, professionally and your issues are resolved as quickly as possible. 

Human to human interaction: with Live Folks it is a relation of human-to-human model and not human to just a travel agency. Because we believe a company is created and runs by human for our fellow humans, therefore it is imperative that the level of interaction and attention that you receive from us, are warm and humanly possible.