Emergency & Last-Minute Cancellations We understand that plans can change, sometimes unexpectedly. To provide flexibility while maintaining fairness in our operations, the following cancellation policy applies to all bookings:Travelers may cancel their booking at any time, no questions asked. If the cancellation is received before the applicable cancellation window expires, the booking will be fully...Read More
General Liability Insurance LIVE FOLKS maintains two separate liability insurance policies. The first is mandatory under Panamanian law and required by the Panama Tourism Authority (ATP) for licensed tour operators. In addition, LIVE FOLKS has voluntarily acquired an additional General Liability Insurance, which is not legally required, as part of best business practices to further...Read More
Extra Bookings and Refund Protection Booking Protection — Extra Peace of Mind for Your TravelsAt LIVE FOLKS, we know that even the best travel plans can change unexpectedly. That’s why we offer Booking Protection, an optional add-on provided by a trusted third-party partner.What It DoesIf an emergency such as illness, injury, hospitalization, or a death...Read More
Private Tours vs Shared Tours At LIVE FOLKS, we offer both Shared Group Tours and Private Tours, giving you the freedom to choose the travel style that best fits your journey.Shared Tours are ideal for solo travelers, couples, or small groups who enjoy connecting with others along the way. These tours operate with limited pick-up...Read More
Private Group Tours & Exclusive Discounts Turn your next trip into a memorable group adventure with LIVE FOLKS. While our shared tours are kept intimate — limited to just 10 travelers — larger parties can enjoy the full experience privately.Book a Private Group Tour for your friends, family, or team of 10+ participants and unlock...Read More
Payment Protection At LIVE FOLKS, your online booking experience is fully secure from start to finish. Our website uses an SSL certificate to encrypt all personal and financial data, ensuring your information is transmitted safely. All payment transactions are PCI compliant, providing an additional layer of protection.We do not store your personal data or credit...Read More
Booking Cancelled by us At LIVE FOLKS, we prioritize your safety and the smooth running of our tours. We only cancel bookings in exceptional circumstances, including but not limited to: hurricanes, civil unrest, street barricades, or other unforeseen situations that make a tour unsafe or impossible.In such cases, we will first offer you an alternative...Read More
Free Booking Rescheduling At LIVE FOLKS, we understand that travel plans can change. That’s why we offer a self-manage booking system that lets you amend or reschedule your booking for free, without contacting our support team.How to amend your booking:1. Open your Booking Confirmation email.2. Click on the Manage Bookings link.3. Select the tour you...Read More
Claims and Compensations Benefits Best Business Practice and Consumer Protections As an UPBEAT JOURNEYS provider LIVE FOLKS main goal is to provide the highest customer satisfaction and deliver the most memorable experiences through its greatly designed and well-paced excursions. However, we recognized that we are far from being perfect though we may have flaws and...Read More
7/7 Customer Care and Support Enhancing the Travel Experience. We are the not just a travel agency / Tour Operator /DMC, we are the reliable friend that is there for you all along your journey 7 days a week. Clear Communication set higher and clearer Expectations. At Live Folks, we understand that exceptional customer support...Read More
Buyer and Booking Protection Buyer Protection Policy (Tours & Experiences)Unlike most third-party platforms, which protect services delivered by external providers, we stand directly behind our own tours and experiences. We are confident that every service is delivered as advertised, and we back that commitment with our own Buyer Protection Policy. All bookings are protected against...Read More
Trust and Safety At LIVE FOLKS, we believe travel should keep its spark, the excitement, the connection, the feeling of discovering something real. Through authentic local experiences, we help bring out the best in people while showcasing the true character of every destination.We travel not only to see new places, cultures, and people, but to...Read More
Free Tour Cancellation You might need to cancel your booking due to unforeseen situation and need to make new plans or reschedule. We got your back, we offer you the option to cancel your booking right from the comfort of your home without the need to chat, call or email us. You have all the...Read More
